FAQs
1. How can I place an order?
To place an order, simply browse our website, add the desired items to your cart, and proceed to checkout. Follow the prompts to provide shipping information and complete the payment process.
2. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can find the complete list of accepted payment methods during the checkout process.
3. Is it safe to shop on your website?
Yes, shopping on our website is secure. We use industry-standard encryption and security measures to protect your personal information. Your privacy and security are our top priorities.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.
5. What is your return policy?
We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 7 days of receiving your order. Please review our Returns & Exchanges page for detailed instructions.
6. Are international orders accepted?
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy page for more details.
7. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.
8. How do I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach us through our Contact Us page, and we'll get back to you as soon as possible.
9. Can I cancel or modify my order after placing it?
Once an order is placed, it enters our processing system quickly. If you need to modify an order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.
10. Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. Please contact our Wholesale Team through the Bulk Inquiry page for more information.
Contact us
info@directfromartist.in
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