Shipping Policy

1. Processing Time:

• Orders are typically processed within 2 business days of receiving payment. Custom or made-to-order items may have extended processing times, and such details will be provided on the product page.

2. Shipping Methods:

• We offer several shipping methods, including standard, expedited, and express options. The available methods and associated costs will be displayed during the checkout process.

3. Shipping Zones:

• We currently ship to India, USA and Canada. If your location is not listed, please contact us, and we will do our best to accommodate your request.

4. Shipping Costs:

• Shipping costs are calculated based on the selected shipping method and the destination. The total shipping cost will be displayed during the checkout process before payment is completed.

5. Tracking Information:

• Once your order has been shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for the tracking information to be updated.

6. Customs and Duties:

• International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the customer. Please check with your local customs office for more information.

7. Delivery Time:

• Estimated delivery times vary based on the shipping method and destination. While we make every effort to deliver within the estimated timeframe, we cannot guarantee delivery dates as they may be affected by factors beyond our control.

8. Delayed or Lost Shipments:

• In the rare event of a delayed or lost shipment, please contact our customer support team, and we will work with the shipping carrier to resolve the issue. We are not responsible for delays caused by weather, natural disasters, or other uncontrollable events.

9. Address Accuracy:

• It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.

10. Shipping Holidays:

• Our shipping department is closed on Indian Holidays. Orders placed on these days will be processed on the next business day.

11. Contact Information:

• If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@directfromartist.in